Enterprise Operations
The Enterprise Operations team tackles IT infrastructure issues: monitoring, managing incidents, and major incident response. They also continuously improve processes through automation and collaboration.
Event Management
Our team proactively oversees the
monitoring of critical infrastructure through both exception and continuous processes.
We swiftly respond to alerts generated by
the tools, ensuring prompt resolution or
effective coordination with the relevant
teams to address any issues that may arise.
Incident Management
Our team provides end-to-end support through monitoring incident ticket status, engaging with resolvers for seamless
updates, and ensuring prompt resolution with stakeholder communication.
Service Reporting
We conduct thorough reviews of resolved incident tickets to find infrastructure trends, assess resolution effectiveness, and implement preventive measures for future incident mitigation, contributing to ongoing improvement and operational efficiency.
Major Incident Management
Our team oversees and orchestrates the response to major incidents, collaborating
with cross-functional technical teams to ensure a cohesive and efficient resolution process.
Continious Improvement
We develop standard procedures and processes where needed. Over time we
find areas that are good targets for automation, modernization, and technology refresh.
Escalation and Coordination
We actively review progress and escalate for a quicker resolution.
We will coordinate with deployment services and configuration services when
needed.